{"id":152064,"date":"2026-04-22T00:11:13","date_gmt":"2026-04-22T04:11:13","guid":{"rendered":"https:\/\/davescomputertips.com\/?p=152064"},"modified":"2026-04-22T00:11:13","modified_gmt":"2026-04-22T04:11:13","slug":"which-pc-brands-rate-best-for-customer-satisfaction","status":"publish","type":"post","link":"https:\/\/davescomputertips.com\/which-pc-brands-rate-best-for-customer-satisfaction\/","title":{"rendered":"Which PC Brands Rate Best For Customer Satisfaction"},"content":{"rendered":"<div id=\"daves-2381271045\" class=\"daves-single-post-before-content daves-entity-placement\" style=\"margin-bottom: 25px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7205184075006101\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7205184075006101\" \ndata-ad-slot=\"2700504761\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"false\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><p>ASCI (American Customer Satisfaction Index) has completed a study to ascertain which PC brands rate best for customer satisfaction.<\/p>\n<p>ASCI incorporated a variety of factors to come up with an overall customer satisfaction rating, including:<\/p>\n<ul>\n<li>Availability of software\/apps<\/li>\n<li>Design (size, visual appeal)<\/li>\n<li>Graphics and audio quality<\/li>\n<li>Frequency of system crashes<\/li>\n<li>Ease of operation (navigation, settings, mouse)<\/li>\n<li>Availability of accessories (chargers, adapters, printers, game controllers, headphones, etc.)<\/li>\n<li>Features (<a title=\"10 Reasons Why Windows 10 Is Best OS Of All Time\" href=\"https:\/\/davescomputertips.com\/10-reasons-why-windows-10-is-best-os-of-all-time\/\" data-wpil-monitor-id=\"258\">operating system<\/a>, preloaded software, memory, storage)<\/li>\n<\/ul>\n<p>Acer came out as the worst brand for customer satisfaction, with HP coming out on top as the best:<\/p>\n<p>(Credit: <a href=\"https:\/\/theacsi.org\/industries\/manufacturing\/personal-computers\/\" target=\"_blank\" rel=\"noopener\">ASCI<\/a>)<br \/>\n<a href=\"https:\/\/davescomputertips.com\/wp-content\/uploads\/2026\/04\/PC-Brand-Ratings.png\"><img decoding=\"async\" class=\"alignnone size-full wp-image-152066\" src=\"https:\/\/davescomputertips.com\/wp-content\/uploads\/2026\/04\/PC-Brand-Ratings.png\" alt=\"pc-brand-ratings\" width=\"625\" height=\"432\" srcset=\"https:\/\/davescomputertips.com\/wp-content\/uploads\/2026\/04\/PC-Brand-Ratings.png 625w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2026\/04\/PC-Brand-Ratings-350x242.png 350w, https:\/\/davescomputertips.com\/wp-content\/uploads\/2026\/04\/PC-Brand-Ratings-150x104.png 150w\" sizes=\"(max-width: 625px) 100vw, 625px\" \/><\/a><\/p><div id=\"daves-3368090181\" class=\"daves-single-post-in-content daves-entity-placement\" style=\"margin-bottom: 25px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7205184075006101\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7205184075006101\" \ndata-ad-slot=\"2700504761\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"false\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<p>A score of 81 is the median, with 3 brands scoring higher than 81 and 6 brands scoring lower than the median. Mind you, there isn&#8217;t a huge difference between top and bottom scores.<\/p>\n<p>I&#8217;m not surprised to see HP, Apple, and Dell as the top 3; all involve quality hardware. I am, however, a tad surprised that Asus didn&#8217;t rate higher. I&#8217;ve always had a high opinion of Asus machines. And I have no idea what &#8220;All Others&#8221; might incorporate.<\/p>\n<p><strong>BOTTOM LINE<\/strong>:<\/p>\n<p>I&#8217;m not sure that this study is all that helpful when choosing a new PC, most users tend to buy based on specs and pricing. And many will stick with a brand with which they&#8217;ve previously enjoyed a good run.<\/p><div id=\"daves-1281399492\" class=\"daves-single-post-in-content-2 daves-entity-placement\" style=\"margin-bottom: 25px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7205184075006101\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7205184075006101\" \ndata-ad-slot=\"2700504761\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"false\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<p>I remember years ago reading the results of a similar study, only on that occasion, a number of PC repairers were asked which brands came in for repairs least often to most often.<\/p>\n<p>The brands that were taken to repairers least often (or most reliable) were Toshiba, HP, and Asus. I forgot which brands were rated the worst for breakdowns. Sorry about that&#8230;<\/p>\n<p>Personally, with the price of new PCs on the increase, I&#8217;ve taken to <a title=\"Should You Buy A Refurbished PC?\" href=\"https:\/\/davescomputertips.com\/should-you-buy-a-refurbished-pc\/\" data-wpil-monitor-id=\"259\">buying refurbished<\/a> machines and tend to stick with the Dell OptiPlex range; they are quality-built and just keep on keeping on.<\/p>\n<p>As always, your comments are most welcome.<\/p><div id=\"daves-4115654257\" class=\"daves-single-post-in-content-3 daves-entity-placement\" style=\"margin-bottom: 25px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7205184075006101\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7205184075006101\" \ndata-ad-slot=\"2700504761\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"false\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<p>&#8212;<\/p>\n<div id=\"daves-3383062467\" class=\"daves-after-content daves-entity-placement\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7205184075006101\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7205184075006101\" \ndata-ad-slot=\"3225321574\" \ndata-ad-format=\"autorelaxed\" data-full-width-responsive=\"false\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>ASCI (American Customer Satisfaction Index) has completed a study to ascertain which PC brands rate best for customer satisfaction. ASCI incorporated a variety of factors to come up with an overall customer satisfaction rating, including: Availability of software\/apps Design (size, visual appeal) Graphics and audio [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":152069,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[10,483],"tags":[14855,14856],"class_list":["post-152064","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hardware","category-pc-computer-hardware","tag-pc-brands","tag-ratings"],"_links":{"self":[{"href":"https:\/\/davescomputertips.com\/wp-json\/wp\/v2\/posts\/152064","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/davescomputertips.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/davescomputertips.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/davescomputertips.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/davescomputertips.com\/wp-json\/wp\/v2\/comments?post=152064"}],"version-history":[{"count":3,"href":"https:\/\/davescomputertips.com\/wp-json\/wp\/v2\/posts\/152064\/revisions"}],"predecessor-version":[{"id":152128,"href":"https:\/\/davescomputertips.com\/wp-json\/wp\/v2\/posts\/152064\/revisions\/152128"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/davescomputertips.com\/wp-json\/wp\/v2\/media\/152069"}],"wp:attachment":[{"href":"https:\/\/davescomputertips.com\/wp-json\/wp\/v2\/media?parent=152064"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/davescomputertips.com\/wp-json\/wp\/v2\/categories?post=152064"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/davescomputertips.com\/wp-json\/wp\/v2\/tags?post=152064"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}